Order Info

General Information

Welcome to the KSG – Kistler’s Online Store, open 24 hours a day and all year long for your shopping convenience. We’re now offering online ordering for greater convenience and faster receipt of your items.

Our goal at The KSG – Kistler’s Online Store is to make shopping at our online store fun and hassle-free. We’ve tried to include as many of our items as possible. But if we’ve missed what you’re looking for or you have questions send us e-mail at ksg@kistlers.com

Shopping at The KSG – Kistler’s Online Store

It’s as simple as point and click. You select a category like Fine Jewelry, Gifts, Accessories & Supplies, or Awards… and click. Choose a product of interest … Click. If you want to purchase the displayed item, simply enter the quantity desired and Click “Order”. Add as many items as you would like and the click on “Check Out”. You can view your cart at anytime during your shopping by clicking on “View Cart”.

Credit Card Protection

We have a SSL certificate to protect your credit card number. SSL provides a secure connection, allowing you to transmit private data online. Sites secured with SSL display a padlock in the browsers URL and possibly a green address bar if secured by an EV SSL certificate. You can shop with confidence in our online store just like shopping in our retail store.


Rings and other Fine Jewelry

We require a ring size on all ring orders. For rings and other fine jewelry please make sure to specify the following information:

  • White or yellow gold (if available).
  • 10kt or 14kt Items are priced specifically but may be changed on a s/order basis (if available).
  • CZ or diamond (if applicable).


All prices are in U.S. dollars. Our normal shipping method of your order is via UPS. Shipping and handling charges are calculated automatically when you place an order. You will be able to see shipping charges before completing your order but they may be less. International orders, including the Virgin Islands may be subject to import charges and taxes, which are the responsibility of the purchaser. We will ship the best way for time and economy.

Sales Tax

Ohio residents add sales tax (applicable tax will automatically be added to your total).


For U.S. residents, we ship all in-stock orders within 48 hours (2 working days) upon availability. That means you should receive your order within 5 business days. For Canadian orders you can expect to see your shipment within 10 to 21 days. If an item is Out of Stock and on back order or is no longer available – we will notify you via e-mail or by Phone.


Returned merchandise is not accepted without authorization number. No return of custom or personalized items. If you have questions regarding your order, send us e-mail at ksg@kistlers.com. Or give us a call, Monday through Friday, 9 AM to 5 PM (Eastern Time) at (800)237-6188.


Personal information that you provide by e-mail or web forms will be used only for the purpose of sending information to you about our services, responding to your questions or comments, or as otherwise may be described at the point of collection (for example on a web form).

Personal information that you provide by e-mail or web forms is not sold to third parties. Additionally, the personal information you provide by e-mail or web forms is not shared with third parties. From time to time, however, we may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent harm. As you use our website, our system collects server log data which includes, where possible, your IP address, your domain name, the type of browser and operating system you use, the pages you view, search requests, and in some cases data you submitted via web forms, and, if you linked to our website from another website, that website’s address. We aggregate this data and use it for statistical purposes. The aggregate information helps us to ascertain, for example, the volume of our website users’ interest in portions of our website, and to help us understand how to improve the navigation and content of our website.

We may use “cookies” on some pages of our site to help us serve you better each time you return. A cookie is a small element of data that a website can send to your browser, which may then be stored on your system. The data collected from cookies helps us determine how many people visit this website and what pages of the website they view. We use this information to better serve all visitors as we improve our website content and design. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We take steps to make all information received from you online as secure as reasonably possible against unauthorized access and use, including limiting access to such data to only those employees with a business need to know. When we transfer or receive certain sensitive information such as financial information, we redirect visitors to a secure server.